On-Demand Contact Center Admin Services
- CRM Administration
- User Setup and Configuration
- Workflow Rules and Triggers
- Reports
Advanced Contact Center Design and Automation Services
- Forms Design
- Knowledge Management Administration
- AI Chat Bots and Automation
AI Analytics and Customer Journey Mapping
- Contact Center Review
- Technology Roadmaps
- Voice of the Customer
- And Much, Much More
ABOUT US
Services to meet all your contact center needs
Whether you’re just starting out or looking to restructure, our Technical and Management Consultant team has got you covered. Our mantra is: analyze, identify, advise, execute. Our mission is to create relationships, not transactions. Our promise is that we’ll be there, as questions or issues arise, every step of the way.
Find out what Blue Glass Solutions can do for you!
PARTNERSHIP
You should partner with
us if You
Believe your contact center is underperforming – not meeting its efficiency, NPS, or CSAT goals
Are celebrating successes with your contact center, but finding administrative tasks straining
Have the sneaking suspicion you could use your technology for more than you are
Face a laundry list of customizations and limited resources to support
Struggle with retention or efficiency, or just suffer from poor morale.
Are an existing or soon-to-be Zendesk customer
Believe your contact center is underperforming – not meeting its efficiency, NPS, or CSAT goals
Are celebrating successes with your contact center, but finding administrative tasks straining
Have the sneaking suspicion you could use your technology for more than you are
Face a laundry list of customizations and limited resources to support
Struggle with retention or efficiency, or just suffer from poor morale.
Are an existing or soon-to-be Zendesk customer
CUSTOMER TESTIMONIAL
What our Clients say
ALen Shane
CEO, Finance
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Alexa Danis
CEO, Finance
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Our Trusted Partners
